Terms & conditions

All enquiries made through the site go directly to our support team. Enquiries are answered by email and must be attended to by the client within 24 to 48 hours of the enquiry. Enquiries that go unanswered may be considered resolved by the client.

Any situation involving a change or return must be reported by email to juanmanuel@ecommetrica.com, including a description of the problem or the reason for the return.